Terms & Conditions
This statement was last updated on 18/11/2025.
1. About Us
Wärma™ (“we”, “us”, “our”) is an online retailer specialising in oversized blanket hoodies and comfortwear. All products are fulfilled through third-party suppliers.
2. Use of Our Website
By using this website, you confirm that:
You are at least 18 years old or have permission from a legal guardian.
You will not misuse our website, attempt to breach security, or interfere with other users’ experience.
All information you provide is accurate and up to date.
We reserve the right to update or modify website content at any time.
3. Product Information
We aim to display all products as accurately as possible. However:
Colours may vary slightly depending on device screens.
Measurements are approximate due to manufacturing variations.
As an e-commerce business, certain aspects such as delivery times may differ depending on the supplier.
If you have any questions before ordering, please contact us.
4. Pricing & Payments
All prices are displayed in GBP (£).
We reserve the right to update prices at any time.
Payment must be made in full at checkout through the available payment methods.
By placing an order, you confirm that you are authorised to use the selected payment method.
5. Order Process
Once you place an order:
You will receive an order confirmation email.
Your order is then sent to our supplier for fulfilment.
When the item ships, you will receive a dispatch notification (tracking available where provided by the supplier).
We reserve the right to cancel an order if an item becomes unavailable, if payment fails, or if incorrect information was submitted.
6. Shipping & Delivery
Delivery times vary depending on the product and supplier location. Estimated delivery time is shown at checkout.
Please note:
Delivery delays may occur due to customs, weather, or high-volume periods.
Once an order has been shipped, we cannot change the delivery address.
We are not responsible for failed deliveries caused by incorrect address details provided by the customer.
7. Returns & Refunds
We comply with UK Consumer Rights Act standards.
You may return your item within 30 days if:
The item is unused and in original condition.
You contact us before returning the item.
You follow the return instructions provided by our support team.
We do not accept returns for:
Wear and tear
Customer damage
Items returned without contacting us first
Clearance or discounted items (unless faulty)
If an item arrives faulty or damaged, you must notify us within 48 hours of delivery with photo evidence.
Refunds are issued back to the original payment method upon inspection and approval.
8. Cancellations
Orders can only be cancelled before they are processed by the supplier.
Once fulfilled, cancellation is no longer possible, but you may request a return after delivery (see above).
9. Intellectual Property
All images, branding, text, and content on this website—including the Wärma™ name and logo—are protected by copyright and may not be copied, redistributed, or used without permission.
10. Limitation of Liability
Wärma™ is not liable for:
Delays caused by third-party couriers
Incorrect customer information
Minor variations in colour or sizing
Losses resulting from misuse of the product
Indirect, incidental, or consequential damages
Our maximum liability is limited to the price paid for the product.
11. Privacy & Data Protection
Your personal information is collected and used in accordance with our Privacy Policy.
We do not store payment information or share customer data with third parties except for essential fulfilment purposes.
12. Changes to These Terms
We may update these Terms & Conditions at any time. Continued use of the website indicates acceptance of any changes.