Shipping Policy
This statement was last updated on 18/11/2025.
Thank you for shopping with Wärma™. This Shipping Policy explains how your order is processed, dispatched, and delivered. Our goal is to provide clear, reliable information so you know exactly what to expect.
1. Order Processing Time
Once your order is placed, it enters our fulfilment queue.
Processing Time: 1–3 business days
Orders placed after 5pm are processed the next business day.
During busy periods (Christmas, sales, promotions), processing may take an additional 1–2 days.
You will receive an order confirmation email immediately after purchase.
2. Shipping & Delivery Estimates
Wärma™ ships directly from our trusted fulfilment partners. Delivery times vary depending on your location:
United Kingdom
Standard Delivery: 7–15 business days
Express delivery may be available depending on stock location.
Remote areas may require additional delivery time.
Europe
Standard Delivery: 7–20 business days
USA / Canada / Australia
Standard Delivery: 10–25 business days
All delivery times are estimates and may be affected by courier delays, customs, public holidays, or high seasonal volume.
3. Tracking Your Order
Most orders include tracking.
Tracking details will be emailed automatically once your order dispatches.
Please allow 24–72 hours for tracking to activate on the courier’s system.
If tracking seems slow, this is normal for long-distance logistics.
If you need help with tracking, contact our support team using the contact page.
4. Shipping Fees
Shipping fees (if applicable) are displayed at checkout.
Occasionally, we may offer free shipping promotions.
International orders may be subject to customs fees or taxes, depending on your region. These costs are the responsibility of the customer.
5. Incorrect Shipping Information
Please ensure your shipping address is accurate.
Wärma™ is not responsible for:
Missed deliveries due to incorrect addresses
Delays caused by address errors
Additional charges to redirect packages
If you notice an error, contact us immediately. If your order has not yet been processed, we may still be able to update it.
6. Lost, Delayed, or Stalled Packages
If your parcel appears delayed:
Courier delays are common during peak times
Tracking updates may pause for several days during transit
If your order exceeds the maximum delivery timeframe, contact us
A package is considered “lost” if it has no movement for 30 days (UK) or 45 days (International).
In this case, we will issue a replacement or refund.
7. Delivered but Not Received
If tracking shows “Delivered” but you didn’t receive your item:
Please:
Check with neighbours or household members
Check safe places or pickup points
Contact the courier for GPS delivery confirmation
If the courier confirms delivery but the item is missing, we will assist you with a claim.
8. Multiple Item Orders
If you order multiple items, they may arrive separately.
This ensures faster delivery based on stock availability.
9. Pre-Orders & Out-of-Stock Items
If an item is marked as pre-order, the estimated dispatch date will be shown on the product page.
Delays may occur due to manufacturing or supplier schedules.